Privacy Policy – Fairway Pavilion Banquet Hall

Effective Date: May 25, 2025

Fairway Pavilion Banquet Hall is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR).

Who We Are

Fairway Pavilion Banquet Hall is a venue for hire, offering services related to events, banquets, and conferences.

What Personal Data We Collect

We may collect and process the following types of personal data:

Contact Information: This includes your name, email address, and phone number, primarily collected through our booking forms and inquiry forms.

Technical Data: In some instances, we may automatically collect your IP address and general location data when you interact with our website. This data is used for security purposes, to understand website usage patterns, and to improve our services.

Booking and Inquiry Details: Information related to your booking preferences, event details, and any specific requests communicated through our forms.

 How We Collect Your Personal Data

We collect personal data primarily through the following methods:

Booking Forms: When you complete a booking form on our website or in person.

Inquiry Forms: When you submit an inquiry through our website.

Direct Communication: When you contact us via email or phone.

Automated Technologies: When you visit our website, certain technical data (like IP address) may be collected automatically.

How We Use Your Personal Data

We use your personal data for the following purposes:

To Process Bookings and Inquiries: To respond to your inquiries, confirm bookings, and manage your event arrangements.

To Communicate with You: To send you updates regarding your booking, provide necessary information, or respond to your questions.

For Internal Record Keeping: To maintain accurate records of our services and communications.

To Improve Our Services: To understand how our website is used and to enhance our offerings and user experience.

For Security and Fraud Prevention: To protect our services and users from fraudulent activities and unauthorized access.

Legal Basis for Processing Your Data

Under GDPR, we rely on the following legal bases for processing your personal data:

Performance of a Contract: When processing your data is necessary for the performance of a contract with you (e.g., to fulfil your booking).

Legitimate Interests: When processing is necessary for our legitimate interests (e.g., to respond to inquiries, improve our services, or for security purposes), provided your fundamental rights and freedoms are not overridden.

Consent: Where we ask for your explicit consent to process your data for a specific purpose (e.g., for marketing communications, if applicable, though we currently do not engage in extensive marketing unless directly related to your inquiry/booking). You have the right to withdraw your consent at any time.

 Data Sharing and Disclosure

Fairway Pavilion Banquet Hall does not sell, rent, or trade your personal data to any third-party organizations for their marketing purposes.

We may share your data with trusted third parties only in the following limited circumstances:

Service Providers: We may share your data with third-party service providers who assist us in operating our business (e.g., website hosting, payment processing, IT support). These service providers are contractually bound to protect your data and only use it for the specific services they provide to us.

Legal Obligations: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

 Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. These measures include:

Data Minimisation: We only collect data that is necessary for the stated purposes.

Access Controls: Restricting access to personal data to authorized personnel only.

Secure Systems: Utilizing secure servers and systems for data storage.

Regular Reviews: Periodically reviewing our security practices to ensure they remain effective.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Generally, this means we will retain:

Booking-related data for a period necessary to manage your event and any post-event obligations.

Inquiry data for a reasonable period to follow up on your request.

Technical data (like IP addresses) for a limited time for security and analytical purposes.

 Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

The Right to Be Informed: To receive clear, transparent, and easily understandable information about how we use your data.

The Right of Access: To request a copy of the personal data we hold about you.

The Right to Rectification: To request that any inaccurate or incomplete personal data we hold about you is corrected.

The Right to Erasure (“Right to be Forgotten”): To request the deletion or removal of your personal data where there is no compelling reason for its continued processing.

The Right to Restrict Processing: To request the suppression of your personal data’s processing in certain circumstances.

The Right to Data Portability: To obtain and reuse your personal data for your own purposes across different services.

The Right to Object: To object to the processing of your personal data in certain circumstances, including for direct marketing.

Rights in Relation to Automated Decision Making and Profiling: Not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

User Consent

By providing your personal data through our booking and inquiry forms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data as described herein.

Where we require your explicit consent for specific processing activities, we will clearly inform you and provide a mechanism for you to give and withdraw your consent.

Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights.

Information Commissioner’s Office (ICO) Wycliffe House, Water Ln, Wilmslow SK9 5AF, United Kingdom Helpline number: +443031231113

Website: www.ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

Call Us

+4407511818281

Email Us

info@fairwaypavilion.com

Opening Hours

8:00 AM – 6:00 PM

Visit Us

West Middlesex Golf Club, Greenford Rd, Southall UB1 3EE, United Kingdom